Ordering FAQ

PLACING AN ORDER

Is ordering online secure?

YES! All purchases in our website are guaranteed maximum security! Trailblazer Outdoors takes internet payment security very seriously.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

All of the information you provide during the ordering process is restricted to our staff, and we make sure to keep all of our employees up-to-date on our security and privacy policies.

If you have any further questions about the security of ordering online, please feel free to contact us on (01751) 475183 or email info@trailblazeroutdoors.co.uk

How do I place an order?

We strive to make ordering quick and easy as possible. You've browsed our merchandise selections or used Product Search to find what you are looking for. Checkout is even easier.

When you've found the item you would like to purchase, click on the “Add To Basket” button on the Product Page to add an item to the Shopping Basket.

When you are on the Shopping Basket Page, you can review the entire list of items you have placed in your basket. You can make some changes to your order here, such as changing the quantity for individual items, or removing an item from your basket. If you wish to continue shopping, click the "Continue Shopping" button.

Once you have finished adding items to your Shopping Basket and are ready to complete your shopping, you will be asked to select the shipping method. Once you have selected the shipping method, click on the “Checkout” button and you will be prompted for your Personal Information.

If you are a New Customer, you can either choose Anonamous Customer which is the fastest method and does NOT invlive setting up an account, you just have to fill the Personal Information Form: First Name, Last Name, Email, City, Post Code, State, Province and your Phone. Please make sure that the Shipping Address Country is the correct one. If you wish to set up an account (so you can order again withou filling in forms) then thats OK to just follow the instructions on screen.

After providing this information, you will be taken to a form listing your final total and requesting your Payment Information. Once you have provided that data, you will receive an order Confirmation on screen, and another confirmation via email.

If you have any further questions about the checkout process, please feel free to contact us on (01751) 475183 or email info@trailblazeroutdoors.co.uk.

How do I view what´s in my Shopping Basket?

To view the contents of your basket, click on the “View Basket” icon in the top right corner of your computer screen. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item. You can also delete a particular item in your basket by clicking the "Remove" box and then "Update".

How do I add items to my basket?

To add an item to your basket, just click the "Add To Basket" button. If you wish to change the quantity of any products in your basket, change the number in the "Units" box and then click "Update". You should see the price update accordingly.

To continue shopping, click on the "Continue Shopping" button.

Your Shopping Basket reminds the items you want to buy. You can search for further items without losing the contents of you basket. When you are ready to pay for your order, return to your basket by clicking "Checkout".

How do I remove items of my basket?

First, click on the "View Basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket. Once you have identified the item that you would like to delete from your basket, click on the "Delete" box to the left of the item description and the hit "Update".

How do I change the Quantity I want of a particular item in my basket?

First, click on the "View Basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket as well as the quantities that you have chosen for each item. To change the quantity of a specific item in your basket, move your cursor to this item and then select the quantity desired in the box that appears under the "Units", then click "Update" and once you do this, the quantity and amount will automatically change and reflect the correct amounts for both the quantity and the cost.


How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the items that are being sent. Please print this receipt for your reference.

You will also receive confirmation via email that we have received your order. (Please be sure to enter your email address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Can I have my order delivered to another address?

YES! Just fill in the alternative address in the boxes provided.

If you have any further questions about the delivery, please feel free to contact us.

Do I need an email address to order online?

When you shop with us for the first time we do request a valid email address from you. By this way, we can confirm we have received your order, and advise you when it has been dispatched from our warehouse or any issue that may arise.

How can I find out if the items are in stock?

You can ONLY add items to your basket that are IN STOCK. Very occasionally our stock is wrong i.e. we think we have it when we don't if this happens you will be notified immediately after we realise our error.


Will you confirm my order details?

YES! Just enter your email address when you place your order. Once you have completed checkout and seen the thank you for your order page the final details of your order will be confirmed. We will then email an order acknowledgment to you.


Will you tell me when my order has been despatched?

YES! Once your order has been dispatched you will receive an email to confirm it from us and if its a next day delivery then one from the courier as well which includes tracking information.